Privacy Policy

1. Introduction

Our services may be offered across multiple locations in India, including Bengaluru, Chennai, Hyderabad, Goa and other cities or regions where our services are made available.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our official website and related webpages.
• Online booking and service request forms.
• Customer support and communication channels.
• Telephone calls, emails, SMS and messaging platforms.
• Online payments and payment service providers.
• Promotional campaigns and lead generation forms.
• Customer feedback, ratings and reviews.
• Service visits and customer interactions.
• Other digital or offline interactions with our Company.

This Privacy Policy does not apply to third-party websites, platforms or services that may be linked to our website.

3. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

3.1 Personal and Contact Information

• Full name.
• Mobile or telephone number.
• Email address.
• Residential or business address.
• City, locality and postal code.
• Preferred communication details.
• Information provided while making a service request.

3.2 Service and Booking Information

• Type of pest control or requested service.
• Property type.
• Property address or service location.
• Preferred service date and time.
• Booking or service identification number.
• Details regarding the pest or issue reported.
• Special service instructions.
• Service history.
• Customer feedback and ratings.
• Communication relating to your booking.

3.3 Payment and Transaction Information

• Amount paid.
• Transaction status.
• Payment reference or transaction identification number.
• Date and time of payment.
• Invoice and billing information.

Payment credentials may be processed directly by authorised third-party payment service providers.

3.4 Technical and Usage Information

• IP address.
• Browser type and version.
• Device information.
• Operating system.
• Website pages visited.
• Date and time of access.
• Referring website or source.
• Approximate location information.
• Website interactions and usage patterns.
• Cookies and similar technologies.

3.5 Communications and Customer Support Information

• Emails and messages.
• Customer support requests.
• Complaints and service issues.
• Feedback.
• Call records where permitted or required.
• Information submitted through forms or chat services.

4. How We Use Your Information

4.1 Providing Our Services

• Process enquiries and service requests.
• Create and manage bookings.
• Schedule appointments.
• Assign or coordinate service professionals.
• Provide pest control and related services.
• Communicate regarding appointments.
• Generate invoices and service records.
• Provide customer support.

4.2 Improving Our Services

• Understand customer requirements.
• Improve service quality.
• Analyse operational performance.
• Develop new services and features.
• Improve website functionality and user experience.
• Conduct internal analytics and research.

4.3 Communication

• Booking confirmations.
• Service reminders.
• Rescheduling or cancellation requests.
• Payment and invoice-related matters.
• Service follow-ups.
• Customer support.
• Feedback and ratings.
• Important changes to our services or policies.

4.4 Marketing and Promotional Communications

• New or existing services.
• Special offers and promotions.
• Referral programmes.
• Discounts and promotional codes.
• Service reminders.
• Business updates.

You may opt out of certain promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.

4.5 Legal, Security and Compliance Purposes

• Comply with legal and regulatory obligations.
• Respond to lawful requests from authorities.
• Detect, investigate and prevent fraud or misuse.
• Protect the security of our systems and services.
• Enforce our Terms and Conditions.
• Resolve disputes and complaints.
• Protect our customers, employees and business operations.

5. Legal Basis and Consent

Where required by applicable law, we may process personal information based on one or more lawful grounds.

• Your consent.
• Performance of a service requested by you.
• Compliance with legal obligations.
• Legitimate business interests where permitted by law.
• Other lawful grounds available under applicable legislation.

Where processing is based on consent, you may withdraw your consent subject to applicable legal, contractual and operational requirements.

6. Sharing of Personal Information

We do not sell personal information as a business product.

However, we may share relevant information with authorised parties where necessary to operate and provide our services.

6.1 Service Professionals and Authorised Partners

• Customer name.
• Contact information.
• Service location.
• Service requirements.
• Appointment date and time.
• Relevant service instructions.

6.2 Technology and Business Service Providers

• Website hosting.
• Cloud infrastructure.
• Database management.
• Customer communication systems.
• Analytics services.
• Payment processing.
• Mapping and location services.
• SMS and email services.
• Customer relationship management.
• Security and fraud prevention.

6.3 Legal and Regulatory Authorities

• Court orders.
• Government or regulatory requests.
• Legal proceedings.
• Law enforcement investigations.
• Protection of rights, safety or property.

7. Location Information

Our services require us to identify the location where a service is requested.

• A complete service address.
• City and locality information.
• A map or location link.
• Location information voluntarily shared through your device.

We may use this information to determine service availability, identify the correct service location, coordinate professionals and improve operational efficiency.

8. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools and similar technologies.

• Remember user preferences.
• Improve website functionality.
• Understand website traffic.
• Analyse user interactions.
• Measure advertising performance.
• Improve marketing and service delivery.
• Enhance security.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

9. Analytics and Advertising

We may use third-party analytics and advertising technologies to understand website usage and measure the effectiveness of our marketing campaigns.

• Website visits.
• Device and browser information.
• Interaction with advertisements.
• General geographic information.
• Website navigation and engagement.

10. Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business, operational and legal purposes.

• Providing requested services.
• Maintaining booking and service records.
• Customer support.
• Accounting and taxation.
• Legal compliance.
• Dispute resolution.
• Fraud prevention.
• Enforcement of agreements.

11. Data Security

We implement reasonable technical, organisational and administrative measures designed to protect personal information.

• Access controls.
• Authentication mechanisms.
• Restricted access to customer information.
• Secure infrastructure and hosting.
• Secure transmission technologies.
• Monitoring and security practices.
• Internal policies and procedures.
• Controls for authorised service providers.

12. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information.

• Request information regarding personal data processed about you.
• Request correction of inaccurate information.
• Request deletion where applicable.
• Withdraw consent where processing is based on consent.
• Raise a privacy-related concern or grievance.
• Exercise other rights available under applicable laws.

13. Children's Privacy

Our services and website are not intended to knowingly collect personal information directly from children except where information is provided by a parent, guardian or authorised adult for the purpose of obtaining services.

14. Third-Party Links and Services

Our website may contain links to third-party websites, applications or services.

• The privacy practices of third parties.
• The content of third-party websites.
• The security of third-party platforms.
• Information collected independently by third parties.

15. Multi-City and Service Area Operations

Sparx -&- Shyn Services may provide services across multiple cities, states and regions in India.

• Bengaluru.
• Chennai.
• Hyderabad.
• Goa.
• Additional cities introduced from time to time.

16. Business Customers, Communities and Commercial Establishments

We may provide services to or on behalf of:

• Companies and corporate offices.
• Restaurants and cafés.
• Hotels and resorts.
• Pubs and resto-bars.
• Homestays and villas.
• Commercial establishments.
• Apartment associations.
• Resident welfare associations.
• Gated communities.
• Property managers.
• Other business or institutional customers.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, services, technologies, applicable laws or privacy practices.

The updated version will be published on this page with a revised Last Updated date.

18. Grievance Officer and Privacy Contact

For privacy-related questions, concerns, complaints or requests, please contact:

19. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us through our official customer support channels.